Tech Manager

We are looking for an experienced Tech Manager with a strong background in PSP integrations, payment routing, and supporting merchants with complex technical setups. This role combines hands-on technical expertise with coordination, troubleshooting, and ownership of integration quality.

Key Responsibilities

1. Provider Integrations

• Participate in the onboarding of new payment providers: analyze integration requirements, test APIs, and resolve technical blockers.
• Support Project Managers and Product Managers during integration rollout and QA cycles.
• Monitor production performance of integrations, identify issues, and ensure timely resolution.
• Maintain high reliability and stability of all provider-level technical connections.

2. Merchant Integrations

• Generate and distribute technical credentials (API keys, tokens, logins).
• Support merchants during sandbox testing, pre-production checks, and production launch.
• Configure routing and cascading rules within the TODA Pay infrastructure under the guidance of the Head of Tech.
• Validate transaction flows, logs, and error handling to ensure correct processing.

3. Technical Support & Incident Resolution

• Work on technical tickets escalated from Support (second-line support).
• Diagnose issues based on logs, API calls, network configurations, and integration flows.
• Fix errors, restore functionality, and provide follow-up explanations to the Support team.
• Prepare preventative recommendations and maintain an incident knowledge base.
• Update and refine technical documentation in Confluence.

4. Cross-Functional Collaboration

• Coordinate daily with Project Manager, Product Manager, and Head of Tech regarding priorities and task status.
• Collaborate closely with Integration Engineers and Development teams to resolve systemic issues.
• Notify Support about ticket resolutions and ensure proper communication on incident closure.

5. Reporting & SLA Management

• Maintain SLA standards for response times, ticket resolution, and production stability.
• Prepare technical incident reports, integration updates, and post-mortem analyses.
• Provide weekly status reports to the Head of Tech and Project Manager

Requirements

• Experience as a Technical Manager, Integration Engineer, Technical Support Engineer (L2/L3) or similar role in a PSP / regulated High-Risk / FinTech environment.
• Strong understanding of payment processing, API integrations, routing logic, cascading, and risk-related constraints.
• Ability to read and interpret API documentation, logs, HTTP requests, and error structures.
• Experience diagnosing and resolving integration issues in production environments.
• Strong coordination and communication skills across technical and non-technical teams.
• Familiarity with Confluence, Jira, and general documentation standards.
• English proficiency sufficient for technical communication with partners and merchants.

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